酒店客房常用英语

第1篇：酒店客房常用英语

酒店客房常用英语

酒店客房常用英语 酒店客房常用英语

(一)

1. May/Can I help you?我可以帮你吗? 2. What else can I help you ?还有什么可以为你效劳的吗? 3. May I have your room key /number,please?请问你的房卡/号? 4. I’m glad to meet you !很高兴见到你!

酒店客房常用英语

(二)

5. Just moment ,please .请稍等。

6. Good bye .Have a nice /good day !再见。祝你愉快!

7. Good morning /afternoon !May I do/make up your room now?早上/下午好，我现在可以清理您的房间吗?

8. Would you have some laundry today?请问您今天要洗衣服吗?

酒店客房常用英语

(三)

9. I’m sorry .May I come to your room and have a look?对不起，我能去您房间看一下吗?

10. Welcome to Haiyatt Garden Hotel !/Welcome to our hotel!欢迎到海悦花园大酒店!欢迎到我们酒店。

11. Just a minute .I’ll bring it to you .请稍等，我马上为您送来。 12. We hope service to you again.Good bye.希望能再次为你服务。再见。 酒店客房常用英语

(四)

13. They will be back within 4 hours.四小时之内会送来。 14. It’s free of charge.这是免费的

15. We’ll send it to you right away.我会马上送来。 16. Good bye and have a good day .再见!愿您今天开心。

酒店客房常用英语

(五)

17. I’m sorry .I’m afraid I can’t understand about that .May I call duty manage.请原谅，我恐怕不是很明白您的意思。我可以让值班经理回复你吗?

18. You’re welcome and I hope you have a good dream .不用谢，祝您有个好梦。 19. I’m afraid your room will be ready in a few minutes .We are sorry for the inconvenience.您的房间还需要几分钟才能收拾好，给您带来的不便我们表示歉意。 20. Let me adjust the air conditioner for you .让我为您调节空调。 酒店客房常用英语

(六)

21. If we have we send it to you right away .如果我们有，我会马上送来。 22. If there is anything I can do for you .Just let me know .如果有什么能够帮上您的，尽管告诉我。

23. Here is a telegram for you .这儿有一封您的电报。

24. If you have anything else ,please dial the extension number “7700”.如果您还需要其它服务，拨内线“7700”。

酒店客房常用英语

(七)

25. We are very glad to service for you .我们非常乐意为您服务。

26. Sir ,your room is at the end of the corridor.先生，您的房间在走廊的那一边。 27. I can contact the reception desk to arrange it for you .我分联系前台来为您安排。

28. There is sone repair work on the uper floor .But it will stop during the rest time ,I hope you can understand.上面楼层在维修，但在休息时会停止，我希望您能理解。 酒店客房常用英语

(八)

29. Is there anything else I can do for you ?您还需要我再做些什么吗? 30. I’m afraid we don’t have this kind of sevice .我恐怕不能提供这种服务。 31. If you need to chean your room .Put the clean card on door .如果你需要清理房间，把“清洁牌”挂门外。

32. Our guest are always pleased by the our Houskeeping .我们的客人对我们的服务感到满意。

酒店客房常用英语

(九)

33. I’re hotel has very good Housekeeping service.我们酒店有很好的客房服务。 34. I’ll report it to my supervisor immediakly .,we’ll let you know as soon as possible.我会马上报告我们主任，找到就通知您。

35. I’m sorry we have to charge you for the dewage acdrding to the hotel’s regulation.根据酒店规定，我们必须收一定的钱。

36. Please wait a minute I’ll let you know as soon as possible.请稍等，我会马上让您知道。

酒店客房常用英语

(十)

37. I’m sorry for security reasons we can’t open the door.很抱歉，为了安全理由，我们不能开门。

38. I’d like to have my clothes here .I’ll pick them up later.我想把衣服留在这里，我以后再来靠。

39. It’s probably the satellite signal .It’s cloudy today.Something when the weather’s bad the signal’s not chear.可能是卫星信号的关系，今天有云，有时当天气不好的时候，信号就不好。

40. May I come in and check the housekeeper’s work?我能进您房间检查一下服务员清理房间的情况?

第2篇：酒店英语客房

酒店职位及部门名称

 Managing Director 董事总经理  General Manager 总经理

 Deputy General Manager 副总经理  Resident Manager 驻店经理

 Executive Assistant Manager 总经理行政助理  GM Secretary 总经理秘书  GM Office 总经理室  Secretary 秘书  Clerk 接待文员

 Executive Secretary 行政秘书  Administrative Assistance 行政助理  Human Resources Division 人力资源开发部  Personnel Department 人事部  Training Department 培训部

 Quality Inspection Department 督导部  Finance and Accounting Division 财务部  Cost-control Department 成本部  Purchasing Department 采购部  Sales & Marketing Division 市场营销部  Sales Department 销售部

 Public Relation Department 公关部  Reservation Department 预订部  Room Division 房务部  Front Office Department 前厅部  Housekeeping Department 管家部

 Food & Beverage (F&B) Department 餐饮部  Recreation and Entertainment Dept. 康乐部  Engineering Department 工程部  Security Department 保安部  Rear-Service Department 行政部  Shopping Arcade 商场部

 Director of Human Resources 人力资源开发总监  Personnel Manager 人事部经理  Training Manager 培训部经理  Quality Inspector 督导部经理  Personnel Officer 人事主任  Training Officer 培训主任  Financial Controller 财务总监  Chief Accountant 财务部经理  Cost Controller 成本部经理  Purchasing Manager 采购部经理  Purchasing Officer 采购部主管  Chief Cashier 总出纳  Director of Sales & Marketing 市场营销总监  Director of Sales 销售部经理  P. R. Manager 公关经理

 Banquet Sales Manager 宴会销售经理  Sales Manager 销售经理

 Banquet Sales Officer 宴会销售主任  Sales Officer 销售主任

 Senior Sales Executive 高级销售代表  P. R. Representative 公关代表  Guest Relation Officer 宾客关系主任  Public Relation Supervisor 公关部主任  Account Manager 客户经理

 Senior Account Manager 高级客户经理  Senior Artist 资深美工  Artist 美工

 Sales Coordinator 销售部联络主任

 Sales Center Senior Reservation Clerk 资深销售中心预订员

 Sales Center Supervisor 销售中心主任  Chief Concierge 礼宾部经理  Bellboy 行李员  Door Girl 女礼宾员  Door Man 礼宾司

 Director of Housekeeping 客房总监  Front Office Manager 前厅部经理  Asst. FO Manager 前厅部副经理  Assistant Manager 大堂副理  Chief Concierge 礼宾主管  Receptionist 接待员  Chief Driver 车队主管

 Taxi Service Clerk 出租车订车员  Executive Housekeeper 行政管家  Asst. Executive Housekeeper 行政副管家  Order Taker 办公室文员

 Senior Supervisor of HSKP 客房高级主任  Floor Supervisor 楼层主管  Floor Captain 楼层领班  Room Attendant 客房服务员  Laundry Attendant 洗衣房服务员  F&B Director 餐饮总监  F&B Manager 餐饮部经理

 Western Restaurant Manager 西餐厅经理  Chinese Restaurant Manager 中餐厅经理  Coffee Shop Manager 咖啡厅经理  F&B Secretary 餐饮部秘书  Captain 领班  Hostess 迎宾员  Waiter/ Waitress 服务员  Bus Boy/ Bus Girl 传菜员  Executive Chef 行政总厨  Sous Chef 厨师长  Chief Baker 西饼主管  Chief Engineer 工程总监  Engineering Manager 工程部经理  Duty Engineer 值班工程师  Security Manager 保安部经理  Security 保安员

 Shop Manager 商场部经理  Shop Assistant 商场营业员

客房内的各项用品

1. Items in the bedroom 卧室用品  Bed 床

 Folding bed 折叠床  Rollaway bed/ extra bed加床  Mattress 床垫  Quilt 被子，毛被  Blanket 毛毯  Sheet 被单  Bed-cover 被罩  Pillow 枕头  Pillow-slip 内枕  Pillowcase 枕套  Table 桌子

 Night stand/ bedside table 床头柜  Wall 墙壁  Curtain 窗帘  Floor 地板  Carpet 地毯  Mirror 镜子  Slipper 拖鞋  Light bulb 灯泡  Bedside lamp 床头灯  Floor lamp/ light 落地灯  Reading / desk lamp 台灯  Mirror lamp 镜前灯  Wall lamp 壁灯  Night lamp/ light 夜灯  Lamp shade 床头灯

2. Items in bathroom 浴室物品  Towel 毛巾  Face towel 面巾  Towel rack 毛巾架  Bath towel 浴巾  Bath mat 地巾/垫脚巾  Toothbrush 牙刷  Toothpaste 牙膏  Soap 肥皂

 Body lotion/ wash 沐浴露  Shampoo 洗发水  Comb 梳子  Shaver 剃须刀  Hanger 衣架  Hair dryer 吹风机  Clothes line 晾衣绳  Shower cap 浴帽  Shower curtain 浴帘  Bathrobe 浴袍  Bath tub 浴缸  Grab bar 浴缸扶手  Jacuzzi 按摩浴缸  Faucet/ tap 水龙头  Waste pipe 排水管  Wash basin/ sink 洗脸盆  Stopper 下水堵  Toilet paper 卷纸  Toilet paper holder 卷纸架  Toilet bowl 抽水马桶  Toilet seat 马桶垫

3. Items in the living room 客厅用品  TV 电视

 Cable TV 有线电视  Movie channel 电影频道  Satellite TV 卫星电视  TV program list 节目单

 VOD 视频点播系统 (Video on Demand)  Remote control 遥控器  TV shelf 电视柜  Switch 开关  Writing desk 写字台  Sofa 沙发

 Coffee table 咖啡桌  Armchair 扶手椅  Dress table stool 梳妆椅  Mini bar 小冰箱  Mini-bar list 酒单  Drawer 抽屉  Air conditioner 空调  Pen 笔  Picture 壁画  Wallpaper 壁纸  Ashtray 烟灰缸  Telephone 电话

 Telephone directory 电话本  Extension 分机 4. Other relevant words and expressions  Lock 门锁  Handle 门把手  Door hook 门钩  Spy-hole 窥镜

 Full-length mirror 穿衣镜  Vanity counter 化妆柜/ 洗手台  Dressing mirror 梳妆镜  Skirting 壁角板(地脚线)  Plug 插头

 Adapter 插座/ 万能插头  Match 火柴  Flash light 手电筒  Laundry bag 洗衣袋  Cloths brush 衣刷子  Garbage can 垃圾桶  Vacuum cleaner 吸尘器  Window 窗子  Window sill 窗台  Electric kettle 电热水壶  Stationary box 文具盒  Fax paper 电传  Service Guide 服务指南  Wardrobe/ closet 衣橱  Extra pillow 备用枕头  Shoehorn 鞋拔子  Luggage rack 行李架  Socket 电源插座  Vase 花瓶

 Fire escape plan 紧急疏散图  Do Not Disturb sign “请勿打扰”牌  Please Clean Room sign “请打扫”牌 5. Types of Hotel Rooms  Standard Room 标准房  Connecting Room 连接房  Business Suite 商务套房  Duplex Suite 复式套房  Deluxe Suite 豪华套房  Presidential Suite 总统套房  Studio Room 多功能房间

 Lake/ Sea/ Mountain View Room 湖/ 海/  Inside Room 内景房  Outside Room 外景房

山景房  Villa 别墅  Cottage 度假屋

 Apartment Room 公寓式客房  Healthy Subject Room 健康主题客房  Ladies’ Room 女士客房  Children’s Room 儿童客房  Executive Floor 行政楼层

6. Types of room status  MUR (Make Up Room) 请即清扫房  Sleep Out 外宿房

 Occupied with Light Luggage 少量行李住客房  DND 请勿打扰房  Double Locked 双锁房  House Use 酒店用房

 LSG (Long Staying Guest) 长住房  Day Use 半天用房  Out of Order 待修房  VD (Vacant Dirty) 未清扫房

7. Types of Guests  Tourists 观光客人  Commerce Customers 商务客人  Conference Customers 会议客人  Holiday Makers 度假客人  Long-stayed Customers 长住客人  Group Customers 团队客人

场景英语(客房)

Showing the guest room 1. Well, here’s your room, ma’am. After you. 这就是您的房间，太太

2. All the rooms in our hotel are quite large, and the rooms on this side of the building have a lovely view. 我们旅馆的房间都很大，尤其是这面的房间观景更好。 3. Our room service is available twenty-four hours a day. I’m always at your service. 我们的客房24小时昼夜服务。我愿意随时为您服务。 4. Goodbye. Have a nice day! Please call me whenever you need anything. 再见。祝您愉快!无论什么时候需要请叫我。 5. Here is your room key. Have a nice stay, Mr. Smith. 这是您的房间钥匙。史密斯先生，祝您在这里住的愉快。 6. Good morning. Sir. My name is Tom Blown. I am the captain for this floor. 先生，早上好!我的名字是汤姆布朗，这一层的领班。 7. This is a list of the furnishings in your room. May we go it over together? 这是您房间的设施清单，咱们一起查对一遍好吗? 8. Is there anything else I can do for you? 您还需要我再做些什么?

9. If you want to make an outside call, please dial “0” first. 如果您想拨打外线，请先拨零。 10. I’ll bring you one immediately. 我马上给您拿来。

Useful Words 1. Bird’s view 鸟瞰 2. Lobby 大厅 3. Boutique 小商店

4. Hairdresser 美容店，理发师 5. Airport limo 机场接送车 6. Baggage 行李 7. command 俯瞰 8. furnishing 家具 9. safe 保险箱

10. original 最初的，原始的 11. code 代码，密码

12. automatically 自动的，机械的 13. lock 锁上 14. arbitrarily 任意的 15. input 输入 16. decode 解密 17. transformer 变压器

Room Service 1. Good morning, Room Service, may I help you? 早上好!客房服务部。有什么能为您效劳的吗? 2. Certainly, sir. May I have your name and room number? 好的，先生。能告诉我您的姓名和房间号码吗? 3. What would you like to have, an American breakfast or a Continental breakfast? 您要哪种早餐，美式的或欧式的?

4. What kind of juice would you like to have, orange juice or lemon juice? 您要哪种果汁，橙汁或柠檬汁?

5. Your breakfast will be sent to your room in ten minutes. 您的早餐10分钟后送到房间。

6. Our hotel provides very good room service. 我们酒店提供很好的客房用餐服务。

7. Breakfast is served from 7:30 to 10:00 am; lunch and dinner are served from 11:00am to 11:00pm. 早餐是从上午7点半到10点整供应，午餐和晚餐时上午11点到晚上11点。 8. You may dial 8 to call the Room Service to order your breakfast, lunch or dinner. 您可以拨打8到客房送餐服务部，订早、午或晚餐。 9. Your dinner will be USD 25 including the tax and service charges. 您的晚餐时25美元，包括营业税及服务费。 10. Could you have the exact amount ready, please? 您能把整数准备好吗?

Useful Words 1. Continental 大陆式(早餐) 2. Juice 果汁 3. recommend 推荐 4. buffet 自助餐 5. cuisine 烹饪，菜肴 6. hang 悬挂

7. arrange 安排，准备 8. door knob menu 挂门餐牌

Room Cleaning 1. Housekeeping. May I come in? 客房服务。我可以进来吗? 2. I’m sorry to disturb you. 不好意思，打扰您了。

3. When would you like me to do the room? 您想要我什么时候来清理房间呢? 4. What time would it be convenient, sir? 请问先生，什么时候比较方便? 5. I’m not sure, but I’ll try my best for you. 我不大确定，不过我会尽力帮您解决。 6. I will report to the maintenance. 我会报告维修部门的。

7. Would you like to have your towels change? 请问您需要更换毛巾吗? 8. At your service, sir/ madam. 乐意效劳，先生/女士。

9. Anything else I can do for you, sir/ madam?

先生/女士，还有什么需要我做的吗?

10. If you need anything, please don’t hesitate to let me know. 如果您有什么需要，请让我知道。

Words 1. housekeeper 客房服务员 2. do the room 清理房间 3. make the bed 铺床 4. bed sheet 床单 5. cozy 舒适的 6. mess 混乱 7. tidy up 整理 8. replace 替换

9. hot water supply 热水供应

10. around the clock 24小时

Laundry Service 1. Have you any laundry?

您有要洗的衣服吗?

2. Would you please fill in the laundry list first?

请您先填一下这份洗衣单。

3. Please put your laundry in the laundry bag.

请把要洗的衣服放在洗衣袋中。

4. It takes a 50% extra charge for express service, but it only takes four hours.

快洗服务我们加收50%的费用，但是只要4个小时就能洗好。

5. We will send the room attendant to pick up the laundry.

我们会派客房服务员去取您要洗的衣服。 6. We will deliver it to your room by 4 p.m. tomorrow.

明天下午4点之前我们会把衣服送到您的房间。 7. I’m sorry. We couldn’t remove the stain. 很抱歉，我们无法洗掉这块污点。

8. Our hotel will pay for the laundry damage. We are very sorry for the inconvenience. 我们酒店会赔偿您的损失。给您带来不便非常抱歉。 9. I will contact the laundry manager right away and ask him to solve your problems. 我会立即联系洗衣部经理，让他为您解决问题。 10. According to our hotel rules, we will pay as much as is allowed for the damaged articles and try our best to find the missing things. 根据我们酒店的规定，我们会对损毁的衣物相应赔偿，并尽我们所能找回丢失的物品。

Words 1. laundry 送洗的衣服 2. laundry bag 洗衣袋

3. regular laundry service 普通的洗衣服务 4. quick/ express laundry service 快洗服务 5. dry clean 干洗 6. iron 熨烫 7. stain 污点 8. damage 损坏 9. extra charge 加收费用 10. free of charge 免费

Maintenance Service 维修服务

1. I am having problems with the bathroom. 我的浴室有些问题。

2. The water keeps running from the shower. 花洒不停的喷水。

3. The toilet is out of order, it won’t flush. 这个马桶坏了，它不能冲水。

4. The air conditioner in the room doesn’t work. 这个房间的空调坏了。

5. There’s something wrong with the TV. The picture is wobbly. 电视机有点问题，图像不稳定。 6. The light burned out in the bathroom. 浴室的灯烧坏了。 7.I can’t turn off the faucet.

我关不了水龙头。 8. I’ll send someone from the maintenance department as soon as possible. 我会尽快派维修部的人来的。 9. I’ll call the repairman/ electrician at once. 我立刻让维修工/ 电工过去修。 10. It should be fixed by the time you get back. 我们会在您回来之前把它修好的。

Words 1. Maintenance 维修 2. shower 淋浴器

3. wobbly 摆动的，不稳定的 4. burn out 烧坏 5. faucet 水龙头

6. plumber (b不发音) 水管工 7. electrician 电工 8. immediately 马上 9. toilet 厕所，马桶 10. flush 冲水 11. fix 修理

12. fight now/ at once 马上 13. turn off 关掉 14. a short while 一会儿 15. out of order 坏了

Miscellaneous [ˌmɪ

səˌleɪni:əs]

Service 各式服务

1. Can I have an extra pillow/ teabag/ bath towel…? 我能再多要一个枕头/ 茶包/ 浴巾……吗?

2. Can you bring me a(n) hair-dryer/ transformer/ cot/ English newspaper?

你能给我拿一个吹风筒/ 电源转换器/ 小床/ 英文报纸吗?

3. I’m afraid another guest is using it. I’ll bring it to you as soon as it’s available, will that be all right? 恐怕有其他客人正在使用，一旦有的话我马上拿到你房间，可以吗?

4. I’d like to use a safety deposit box. 我想用一个保险箱。

5. If you would like to withdraw the contents, please come here in person. Only after confirming your signature, will we open box. 如果您想提取物品，请亲自过来。只有在确认您的签名无误以后，我们才会开箱。

6. Do you have any orange soda/ iced tea/ lemonade available? 你们有没有橙味汽水/ 冰茶/ 柠檬水供应? 7. Can I have some more juice for the mini-bar? 能为我房间的小酒吧多放点橙汁吗?

8. Will you have these postcards sent? How much will that be? 请帮我寄一下这些明信片好吗?要多少钱?

9. My husband and I want to go out this evening. Can you look after the baby for us? 我和我丈夫晚上想出门。你们能帮我们照看小孩吗? 10. I’m afraid I can’t do that, it’s against our hotel’s regulations. 恐怕不行，这有违酒店的规定。

11. May I suggest you the baby-sitting service of our department? 我向您推荐我们部门的婴儿看护服务，可以吗? 12. The baby-sitting service charges 20 yuan per hour, with a minimum of 4 hours. 婴儿看护服务收费每小时20元，最低看护时间4个小时。 13. The baby-sitting Center is run by the Housekeeping Department. Please dial telephone number “6”, and they will tell you the terms and send up a confirmation form. 婴儿看护中心是由客房部负责的。请拨电话数字键“6”与他们联系，他们会告诉你服务条款并送确认表格过去。 Words 1. safety deposit box 保险箱 2. withdraw 取回 3. prefer 喜欢 4. sign 签名 v 5. signature 签名n. 6. regulation 规定

7. baby-sitting service 婴儿看护服务 8. charge 收费

9. confirmation form 确认表 10. shoe-cleaning service 擦鞋服务 11. disturb 打扰

12. turn-down service 开夜床服务 13. draw the curtain 拉(放)窗帘

Miscellaneous Service II 1. The florist has very beautiful roses. Would you like to have some for your wife? 花店的玫瑰很漂亮。您想买点送给您太太吗? 2. I am sorry, I asked some plants to be delivered to my room. But I cannot see any now. 不好意思，我之前叫了一些盆栽送到我房间，但是现在还没送来。

3. I am terribly sorry. There must be some misunderstanding. Wait a minute, please. I will contact the horticulturist [ˌhɔ:tɪˌkʌltʃə] for you. I believe they would give you a satisfactory answer. 我很抱歉，肯定是有些误会。请稍等。我马上为您联系绿化部。我相信他们一定会给您一个满意的答复。 4. The department store has delivered a box for you. 百货公司送来一箱东西给您。 5. Here is a letter/ fax/ parcel for you. 这里有您的信/ 传真/ 包裹。 6. Could you sign here, please? 请在这里签字好吗?

7. Will you have these postcards sent? How much will that be? 你可以帮我把这些明信片拿去邮寄吗?要多少钱? 8. Sorry, I can’t say. We’ll let you know later, will that be fine? 抱歉，我不知道。我们稍后会告诉您。可以吗? 9. Never mind, just add them to my bill. 没关系，帮我记账好了。

10. I’m afraid we don’t sell drinks in Housekeeping. Shall I transfer your call to Room Service? 恐怕客房服务部不卖饮料。我把您的电话转给送餐服务部好吗?

11. You may try the vending-machine in the elevator hall on the 10th floor. 您可以试试10楼电梯间的自动售货机。

12. I’m afraid we don’t offer any shoe-shining service; but you may find the shoe-shine paper in the nightstand. 恐怕我们不提供擦鞋服务。不过，您在床头柜哪里可以找到擦鞋纸。

Words 1. florist 花店 2. horticulturist 绿化部 3. postcard 明信片

4. vending-machine 自动售货机 5. parcel 包裹 6. darn 织补 7. mend 修补 8. remove 去除

9. shoe-shining service 擦鞋服务 10. shoe-shine paper 擦鞋纸 11. shoe shiner 鞋刷 12. mending service 衣物缝补服务

Complaints 投诉处理

1. Can you change the room for me? It is too noisy. 你能为我换间房吗?这间房太吵了。

2. My wife was woken up several times by the noise the baggage elevator made. 我妻子被货梯发出的噪音吵醒好几次了。

3. We’ll manage it, but we don’t have any spare room today. 我们会想办法解决的，但是今天没有空余房间了。 4. Could you wait till tomorrow? I’ll inform you the minute we get one. 您能等到明天吗?我们一有空房间就会通知您。 5. And if there is anything more you need, please let us know. 如果您有其他需要，请告诉我们。 6. The light in this room is too dim. 房间灯光太暗了。 7. This pillow case is so dirty. 枕套太脏了。

8. The sheet is stained and the bathtub is not clean. What’s more, there is no toilet paper in the bathroom. 床单上有污渍，浴缸不干净。另外，洗手间居然没有卫生纸。

9. I’m awfully sorry, sir. I’ll have it taken care of immediately. I assure you such things won’t happen again. Sorry again. 先生，我感到非常抱歉。我马上派人去处理。我保证这样的事情不会再发生。

10. Sorry to have caused you so much trouble. Please accept my apology on behalf of our hotel. 非常抱歉给你造成了这么大的麻烦。请接收我代表酒店给您道歉。

Words

1. complaint 投诉，抱怨 2. apology 道歉 n. 3. apologize 道歉 v. 4. noisy 嘈杂的 5. pillow 枕头 6. awfully 十分，很 7. delegation 代表团 8. vacate 搬出，空出 9. attend to 处理，致力于 10. reimburse [ˌri:ɪmˌbɜ:s] 偿还，补偿 11. dim 暗淡的 12. investigate 调查 13. assure 保证 14. on behalf of 代表 15. choose from 从„„选择 16. deal with 处理 17. make a note 记录

18. oversight 失察，疏忽、出错 19. annoying 令人烦恼(生气)的 20. variety 变化，多样化 21. put up with 忍受 22. point out 之处 23. stand up with 忍受 24. take action 采取行动

Emergencies 紧急情况处理

1. My wife has slipped in the bathroom. She can’t stand up! 我妻子在浴室滑到了，她都无法站起来了。 2. My husband has fainted. 我丈夫晕倒了。

3. My nose/ face/ leg/ hand is bleeding. 我的鼻子/ 脸/ 腿/ 手 流血了。 4. I have a terrible headache/ stomachache/ toothache. 我的头/肚子/牙齿很疼。 5. It’s painful! 好痛! 6. That hurts! 好痛!

7. Please don’t move! You rib might be broken. 请不要动。您的肋骨可能断了。

8. I’ll get help immediately. Please don’t move him. 我马上找人来帮忙。请不要动他。 9. I’ll call the doctor/ ambulance. 我将叫医生/ 救护车来。 10. Help is on the way, ma’am. 女士，救援马上就到。 11. Everything will be all right. 一切都会好的。

12. Do you need some aspirin/ painkillers/ sleeping pills/ bandages/ plasters? 您需要些阿司匹林/ 止疼药/ 安眠药/ 绷带/ 胶布吗?

Words 1. absorbent cotton 脱脂棉，药棉 2. ambulance 救护车 3. aspirin 阿司匹林 4. bandage 绷带 5. bleed 流血 6. calm 冷静的 7. cooperation 合作 8. emergency 紧急情况 9. emergency exit door 紧急出口 10. faint 晕倒，昏厥 11. painkiller 止疼药 12. painful 疼痛的 13. plaster 胶布 14. rib 肋骨

15. sleeping pill 安眠药 16. slip 滑落，跌跤 17. steal 偷，窃取 18. under control 受控制

第3篇：客房酒店英语

J酒店设计

众所周知，随着经济和社会快速发展的步伐。旅游业也得以迅速发展，其中酒店行业也有所受益。但是并非所有人都会关注酒店的基本设施情况，而现在我就通过自己所了解的一个酒店的情况(一个例子)对其摆设做一个简单的介绍。

首先，就大堂而言，在酒店门口前面是交通要道，接着看到的是旋转门，从门口进入，即是前厅，门口有行李接待员，最先看到的是总服务台，它可以收银，兑换外币，结账，问询，留言服务等作用。在服务台的右侧有大堂副理接待处，里面还有商务中心，在服务台的左侧有休息区，从商务中心入口，走几步就能见到公共卫生间。并且还能看到电梯，还有残疾人通道等各种设备齐全。

其次，就客房而言，该酒店客房分为豪华，标准，双人间，单人间，高档间，大约有150个客房，就其内部设施而言，不同等级规格也不同，但是各种房间，基本设施都有，首先进入客房的是电视机，床，卫生设施，空调等。当然酒店还有各种娱乐设施，供住店客人使用。好多设施都是免费的。

最后还有餐厅。。

第4篇：酒店美联英语-出国旅游常用酒店英语

两分钟做个小测试，看看你的英语水平：http://m.meten.com/test/fayin.aspx?tid=16-73675-0 美联英语提供：出国旅游常用酒店英语

出国旅游常用英语，主要是讲与出国旅游定酒店相关的英语，分一下三个部分： 一 出国旅游常用英语之预定酒店

Can I reserve a hotel room here? 我能预订一个房间吗?

I’d like to reserve a hotel room for tonight. 我想今天晚上预订一个房间。

Do you have a hotel guide? 你有酒店指南吗?

Can you recommend a hotel which is not too expensive? 你能推荐一个经济点的酒店吗?

Is there a hotel which costs under 50 dollars a night? 这有一个低于每晚50圆的酒店吗?

Could you recommend a hotel in the city centre? 你能推荐一个在市中心的酒点吗?

I’d like to stay at a hotel near the station. 我想住在火车站附近的酒店。

Can I have a wake-up call, please? 你们有电话叫早服务吗?

Can I have a room overlooking the river / castle / park / cathedral, please? 可以给我一个看得到河、城堡、公园、教堂的房间吗?

Does the hotel have a swimming pool? 你们酒店有游泳池吗? (a restaurant / bar / gym 餐厅、酒吧、健身房)

I’d like a room with bath 我想要一间有浴室的房间。

How much is the room charge? 这间房间收费多少?

How much is a single room with a bath? 带浴室的单人间收费多少?

I’d like a room with a shower. 我想要一个可以冲凉的房间。

I’d like a twin room 我想要一个双人间

I’ll take that room 我想要那间房

I would like to stay for…nights, please. 我要住……晚。

How much is it per night? 每晚多少钱?

Does it include tax and service charge? 这包括税和服务费吗?

Is breakfast included? 包括早餐吗?

Do you need a deposit? 需要押金吗?

Is there a discount for staying several days? 多住几天有折扣吗?

Can you recommend another hotel? 你能推荐另一间酒店吗?

Do you know any cheaper hotels? 你知道有便宜点的酒店吗?

Where is the hotel? 这个酒店在哪里?

How can I get there? 我怎么到那里?

How long does it take on foot? 步行需要多长时间?

Is there a youth hotel here? 这有青年旅社吗?

Can I have a youth hotel list? 能给我一张青年旅社的清单吗?

I’ll arrive late, but please keep my reservation. 我会晚到，但请保留我的预订。

二 出国旅游常用英语之入住酒店 My name is ABC 我是ABC

I have a reservation for [name]. 我用……的名字预订了房间。 Here is my confirmation slip. 这是我的确认信

Check in, please 登记

What is the check-out time? 退房时间是几点?

I have no reservation. Do you have a single room available? 我没有预定，请问还有单人间吗? (twin room=双人间、双床房，double room=大床房) Can I get a room for tonight? 我想要今天晚上的房间

I’d like a quiet room. 我想要一个安静的房间

I’d like a room on the upper level. 我想住在上层的房间

I’d like a room with a nice view( a balcony) 我想要一个有阳台的房间

Is there a TV set? 这个有电视吗?

Is hot water available any time? 全天提供热水吗?

May I see the room? 我可以看看房间吗?

Do you have any bigger (better/cheaper)? 你有间更大的(更好的，更便宜的)吗?

Would you fill in this registration form? 你能填一下这个注册表吗?

Do you accept credit card (traveler’s check)? 你们接受信用卡(旅行支票)吗?

May I have the key, please? 能给我钥匙吗?

Would you have my baggage sent up? 你们收到我的行李了吗?

Can you keep my valuables? 你能帮我保管贵重物品吗?

Where is dining room? 餐厅在哪里?

Is there also a cafeteria? 这里有自助餐厅吗?

What time does the dining room open? 餐厅几点开门?

What time can I have breakfast? 早餐几点开放?

Can I have breakfast in my room? 我可以在房间吃早餐吗?

Is there a beauty salon (barbershop) 这里有美容院(理发店吗)?

Does someone here speak Chinese? 这里有人说中文吗?

Could you keep this baggage until 4 o’clock? 4点之前你能保管我的行李吗?

May I have my baggage back? 我可以取走我的行李吗?

Can I have a card with the hotel address? 能给我一张有酒店地址的名片吗?

Can I get a ticket for the sightseeing bus here? 能给我张观光巴士的票吗?

Where is the nearest subway station? 最近的地铁站在哪里?

How long does it take to go to the airport by taxi? 从这里乘出租车到飞机场需要多长时间?

Could you make reservations for a restaurant (tour/musical) for me? 你能帮我预订个餐馆(观光/音乐会)?

What time do you close the front door? 你们几点关前门?

I’ll be back late tonight 我今晚会晚回来

Are there any letters (massages) for me? 这有给我的信(口信)吗?

Do you have room service? 你有房间服务吗?

三 出国旅游常用英语之酒店客房服务

This is room 316. I’d like a blanket, please 这是316房，请给我一张毛毯。

I’d like a wake-up call, please. 请给我一个起床提醒

What time? 几点?

7 o’clock tomorrow morning 明早7点

Your room number, please 你的房间号码

I’d like a pot of boiled water 我想要壶开水

Please bring me some ice cubes and water 请给我一些冰块和水

Hoe long does it take? 需要多长时间?

As soon as possible, please. 越快越好

I’d like shampoo (hair conditioner/a drier/a bath towel/a match) 我想要洗发液(护发素/吹风机/浴巾/火材)

I’d like to order breakfast for tomorrow 我想订明早的早餐

What would you like to have for breakfast? 你早餐想要点什么?

I’d like orange juice, two eggs, over easy, with ham and French fries, and Coffee, please 我想要橙汁，两个鸡蛋，两面煎，和火腿，法国菜和咖啡

About what time shall we bring it? 大约几点我给你送去?

My breakfast still hasn’t arrived. Please bring it right away 我的早餐还没有到。请立刻送来

Good morning. Here’s a menu, sir 早上好，这是菜单，先生

Please bring me a pot of coffee. 请给我一壶咖啡

本文主要讲了预定酒店、入住酒店和客房服务等出国旅游常用英语，这也是出国旅游必备英语，希望能对你出国旅游住酒店提供帮助。

第5篇：19.客房送餐服务-酒店英语900句

684.Room Service，may help you?送餐服务，有什么可以帮您?

685.Would you please bring me some breakfast?请为我送来一份早餐，好吗? 686.At what time would you like your breakfast?您希望什么时候把您的早餐送来? 687.A Continental breakfast or American breakfast?是要欧式早餐还是美式早餐? 688.With coffee or tea?需要咖啡还是茶?

689.For how many people，please?请问要几个人的送餐?

690.I will bring it up right away. 我马上把它送上来。

691.Good morning，here is the Continental breakfast you ordered.早上好，这是您点的欧式早餐。

692.Would you like to have something else besides the Continental breakfast?除了欧式早餐，你还想要点别的吗?

693.Would you please sign the bill?请您在帐单上签名好吗?

694.Thank you，enjoy your breakfast please，good-bye. 谢谢，请慢用，再见。 695.It won’t take long to prepare for your breakfast. 您的早餐不会用太长时间准备。 696.It will take 20minutes to prepare for your lunch.您的午餐需要20分钟时间准备。 697.I would like some lunch now.我想现在进午餐。

698.It is Room Service here. 这是送餐服务。

699.Shall I pour you some coffee now?我可以为您倒一杯咖啡吗?

700.Your food and drinks will be sent up in a few minutes.您要的食品和饮料过几分钟就会送上去。

701.It will be up right away.马上送上去。

702.I will send someone up with your breakfast immediately.我马上叫人把您的早餐送上来。

703.Our Room Service starts serving at 7 0’clock.送餐服务从7点开始。

704.I am sorry，we don’t start serving lunch until 11am.对不起，我们要上午11点菜开始提供午餐服务。

705.Is there anything else that you want?您是不是还要点别的什么?

706.The room service menu is on the back of the door/送餐服务菜单挂在门后。

707.It’s my wife’s birthday today，I’d like to order a cake.今天是我太太的生日，我想订一个蛋糕。

708.We have different sizes，7inches，9 inches and 11 inches，which do you prefer?我们有不同尺寸的蛋糕，有7英寸的，9英寸的和11英寸的，你想要那一种?

709.When shall I send the cake to your room?什么时候给您送进房间?

710.Can I have my breakfast brought to the room?我可以在房间用早餐吗?

711.Of course。What would you like to have?当然可以，您想吃些什么?

712.Some porridge，some fried eggs and some toast with jam and butter. 一些麦片粥，一份煎鸡蛋，一份烤面包和一些果酱、黄油。

713.How many eggs and how would you like them done?您要几个鸡蛋?几成熟? 714.What do you want to drink，tea or coffee?您想喝点什么?茶还是咖啡?

715.Could you bring me a glass of milk and a boiled egg?你能给我拿一杯牛奶和一个煮鸡蛋吗?

716.Do 有want to pay cash or sign the bill?您想付现金还是在帐单上签字?

717.Please sign your name and room number on the bill.请您把您的姓名和房号签在帐单上。

第6篇：酒店常用英语缩写

酒店专业英文及缩写

ARI:平均房价指数Average Rate Index;

CTP营业利润贡献:Contribution to Trading Profit;

GOP总经营利润:Gross Operating Profit;

RevPAR平均每间可卖房间的收入:Revenue Per Available Room ;

RGI收入产生指数:Revenue Generation Index;

GSTS宾客意见调查系统:Guest Satisfaction Tracking System;

ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey ;TQM全面质量管理:TQM= Total Quality Management ;

QES质量评估系统:QES= Quality Evaluation System ;

PMS酒店经营管理系统: PMS= Property Management System ;

SOP(标准经营程序): SOP= Standard Operating Procedures ;

KNR重要公司协议价:KNR (Key Negotiated Rate);

LNR"当地"公司协议价:LNR(Local Negotiated Rate);

RFP合作协议申请:RFP= Request for Proposal ;

FIT (散客):FIT=Fully Independent Traveler ;

VIP (非常重要的人)：VIP= Very Important Person ;

IBP(综合经营计划)：IBP= Integrated Business Plan;

VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office

HotelVarious departments 酒店各部门

总经理办公室:GM

人力资源部HR: Human Resource

康乐部:ENT

财务部 A/CFIN.: Finance

前厅部F/O: Front Office

客房部HSKP: Housekeeping

工程部ENG.: Engineering

预订部RSVN: Reservaton

行李部(礼宾部) Con.:Concierge

销售部S&MDOS: Director of Sales

市场部DOM:Director of Marketing

餐饮部:F&B

中餐厅Chinese Restaurant

保安部:SEC

收货部Receiving Department

FOM: Front Office Manager前台经理

Asst. Assistant助理

RM: Resident Manager驻店经理

GM：General Manager总经理

c/c: credit card 信用卡

VA： Visa Card 维萨卡

MC： Master Card 万事达卡

AE： American Express 美运通卡

DC： diners Club 大来卡

NA： Night Audit 夜审

SUP。： Supervisor

常用房态英语缩写

VD (vacant dirty) 空脏房

VC (vacant clean) 空净房

OC(occupied)在住房

OR在住脏房

S/O(sleep out)外宿房

OOO(out of order)维修房

DND(do not disturb)请勿打扰

LSG(long stay guest)长住房

MUR(make up room)请即打扫

L/B(light baggage)轻便行李

N/B(no baggage)无行李

E/D(expected departure)预离店

HA()前台锁房

房型常用英语

普通房common room

大床房single room

标准房standard room

豪华(商务)标准房deluxe standard room 商务套房deluxe suite room

总统套房presidential suite

双人房间double

三人房间triple

Double bed

Double-double bed

Queen bed

Single bed

前厅常用用英语

EA预抵店 (expected arrivals list)

ED预离店(expercted departure)

VIP贵宾

CIP公司客户(commercially important person) Check in

Check out

No shows

Extension 延期住房率

Early departures早退率

Due out 预退率

In house续住房

Total rooms

House use饭店员工占用，而无付费的房间(自用房)